Shipping policy
Shipping Policy
Last updated: February 2025
Processing & Shipping Times
- We work with trusted third-party suppliers to drop-ship our products. Processing times vary by item and supplier but typically take 3-5 business days before shipping.
- Estimated delivery times:
- U.S. Orders: 5 to 10 business days
- International Orders: 10 to 15 business days (varies by location)
- Tracking information will be provided as soon as your order ships.
Digital Products (STL Files)
- STL files are digital downloads and do not require shipping.
- Once your purchase is complete, you will receive an instant download link. If you experience any issues, please contact us at abovewongmerch@gmail.com.
Shipping Rates & Carriers
- Shipping costs are calculated at checkout based on your location and the supplier’s shipping rates.
- We primarily ship via [USPS, FedEx, UPS, or other applicable carriers].
International Shipping
- We offer international shipping; however, customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Issues & Lost Packages
- If your order is delayed or lost in transit, please contact us at abovewongmerch@gmail.com, and we’ll work with our supplier to resolve the issue.
- We are not responsible for incorrect shipping addresses entered at checkout. Please double-check your information before placing an order.
Returns & Refunds
- Since we operate via drop shipping, all sales are final unless the product is defective or incorrect. Please review our Return Policy for details.
- Digital STL files are non-refundable due to their instant-download nature.
For any questions, feel free to contact us at abovewongmerch@gmail.com.